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Refund policy

Refund Policy for Buy Me Wish

Introduction

At Buy Me Wish, we strive to ensure our users are satisfied with their purchases. This Refund Policy outlines the conditions and eligibility for refunds on digital products purchased through our platform. By purchasing a product from Buy Me Wish, you agree to this policy. Please read it carefully.

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1. General Refund Conditions

Due to the nature of digital products, refunds are limited and only granted under specific circumstances. Refunds are not automatic and require a review process. To be eligible for a refund, you must meet the following conditions:
- Incompatibility: The product does not function as described or is incompatible with the specified platforms or software versions, despite following the installation instructions.
- Non-Delivery: You experience issues accessing or downloading the product and have not received a response from the seller after requesting assistance.
- Product Not as Described: The product you purchased differs significantly from the description or preview provided by the seller on Buy Me Wish.

2. Non-Refundable Situations

Refunds will generally not be provided in the following cases:
- Change of Mind: Refunds are not available if you simply decide you no longer want the product.
- Product Misuse: Refunds are not issued if the product is not used according to the provided instructions or intended purpose.
- Download Completion: Once a digital product is downloaded, refunds are typically not available, except for cases that meet the general refund conditions stated above.
- Technical Issues: Problems due to user environment factors, such as compatibility with unsupported software, device incompatibility, or system errors, do not qualify for refunds.

3. Refund Request Process

To request a refund, please follow these steps:
1. Contact the Seller: First, reach out to the seller via the Buy Me Wish platform. Many issues can be resolved directly by the seller.
2. Submit a Refund Request: If the issue remains unresolved, submit a refund request through our support page, detailing the reasons for the refund request and including any relevant documentation or screenshots.
3. Refund Review: Our team will review your request within 5-7 business days. We may contact you for further information to complete the review.

4. Refund Decision

All refund decisions made by Buy Me Wish are final. If approved, the refund will be processed back to the original payment method. Please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider.

5. Seller Responsibilities

Sellers on Buy Me Wish are required to:
- Provide accurate product descriptions and previews.
- Ensure that products function as described.
- Respond promptly to customer inquiries and provide support as outlined in their product listings.

Failure by the seller to meet these responsibilities may result in refund eligibility for the buyer and could impact the seller's standing on Buy Me Wish.

6. Changes to the Refund Policy

Buy Me Wish reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and we encourage users to review the policy regularly.

7. Contact Us

If you have any questions about this Refund Policy or require assistance with a refund request, please contact our support team at:

**Email: info@buymewish.com

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By purchasing from Buy Me Wish, you agree to the terms of this Refund Policy. We are committed to providing a fair and transparent process to ensure the best experience for both buyers and sellers.

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